Return and Refund Policy

We want you to be happy with your purchase! If our jewelry doesn't make you say "wow!", we'd love to help you coordinate a return, exchange or store credit for qualifying item(s) within 30 days of purchase. Please note that processing times vary depending on location and payment method. 

To initiate your return, exchange or store credit, please email us at opulique.store@gmail.com. We promise to get back to you promptly. 

Shipping costs and any other fees associated with sending your package back is the responsibility of the customer. All shipping charges with your order are non-refundable. 

If you choose to exchange an order, please note that discount codes cannot be applied to the order. 

Returned items must be:

• Unworn, unused and in new condition
• In their original packaging with the barcode label intact
• A separate return request in the form of an email is needed for each order. Items from multiple orders cannot be combined into one package. Combining multiple order items may cause a delay in return processing, or in some cases may be denied.
  

The following items are a final sale and are not eligible for a return:

• Sale items
• Promotional discounts are subject to be a final sale. Please see promotional fine print before purchasing.

Once your return is received and checked at our warehouse, a refund or credit will be issued to you within 5 business days to the same form of payment. If your order was paid using a gift card, you will be credited back on a gift card. If you choose to exchange an item, we will process the exchange order as soon as your return is on the way back to our office.

Note that refunds vary on a case by case basis, and not all returns are treated the same so please contact us before sending your order back if you have any questions. 

Did you receive a damaged product?

Although we inspect each item before and package them with a lot of love and care, damages or defects can happen during shipment.

If you find yourself in this situation, please contact us immediately at opulique.store@gmail.com with your order number and photos of the damage. We'll have a look and let you know how we can fix it for you!

Please note we are unable to accept reclamations beyond 30 days past the date you received your order and damages incurred from wear and tear or mishandling of the item.